This Privacy Policy explains how MegaIndex collects, uses, stores, and protects personal data when you use megaindex.com, create an account, purchase traffic, contact support, or use our Browser API and related services.
MegaIndex is operated by ALTWEB WLL and is intended for business and professional users.
Merchant information
ALTWEB WLL
Office 21, Building 2446, Road 364, Block 203
Muharraq, Bahrain
Website: megaindex.com
Contact: [email protected]
1. Who we are
ALTWEB WLL is the data controller for personal data processed through megaindex.com in relation to accounts, billing, website usage, support, and business operations.
For data submitted by users through API requests, browser sessions, or automation workflows, MegaIndex generally acts as a service provider or processor. The user is responsible for determining the purpose, legality, and scope of such processing.
If you have questions about this Privacy Policy or your personal data, contact us at [email protected].
2. Data we collect
We may collect the following categories of data.
Account data
This may include:
- email address;
- login or username;
- password hash;
- company name, if provided;
- account settings;
- account status;
- free plan or paid usage information.
Billing and payment data
This may include:
- payment status;
- transaction records;
- invoices;
- purchased traffic volume;
- remaining traffic balance;
- refund records;
- payment provider identifiers.
We do not store full payment card details. Payments are processed by third-party payment providers.
Usage data
This may include:
- traffic volume used;
- API usage;
- Browser API session metadata;
- request timestamps;
- error logs;
- service activity logs;
- account activity records;
- feature usage data.
Technical data
This may include:
- IP address;
- browser type;
- device information;
- operating system;
- user agent;
- referral source;
- pages visited;
- approximate location based on IP address;
- cookies and similar technologies.
Support data
If you contact us, we may collect:
- your email address;
- message content;
- attachments or screenshots you provide;
- support history;
- technical details needed to resolve your request.
3. Browser API and service logs
When you use MegaIndex Browser API or related automation services, we may process technical data required to provide the service.
Service logs may include:
- browser session metadata;
- request metadata;
- URLs or domains processed through the service;
- traffic usage records;
- timestamps;
- error logs;
- diagnostics;
- IP addresses;
- account and API activity.
We use this data to provide the service, calculate traffic usage, prevent abuse, debug technical issues, process refunds, improve reliability, and respond to support requests.
MegaIndex does not determine the content, purpose, or legality of user-submitted URLs, requests, instructions, or automation workflows. Users are responsible for ensuring that their workflows comply with applicable laws and third-party terms.
Users must not submit sensitive personal data, payment card data, passwords, health data, biometric data, government identifiers, or other regulated data through MegaIndex unless they have a lawful basis and appropriate safeguards.
4. Legal basis for processing
Where applicable, we process personal data based on one or more of the following legal bases:
- performance of a contract;
- legitimate business interests;
- compliance with legal obligations;
- user consent, where required.
Our legitimate interests may include providing the service, maintaining security, preventing fraud and abuse, improving reliability, processing refunds, resolving disputes, and protecting our legal rights.
5. How we use data
We use personal data to:
- create and manage user accounts;
- provide access to MegaIndex services;
- deliver Browser API and traffic-based services;
- process payments and refunds;
- calculate traffic usage;
- maintain service security;
- detect fraud, abuse, and prohibited activity;
- respond to support requests;
- improve service performance and reliability;
- send service-related notifications;
- send product updates or marketing emails where permitted;
- comply with legal, accounting, tax, and regulatory obligations;
- enforce our Terms of Service.
Users can unsubscribe from marketing emails at any time. Service-related messages may still be sent when necessary for account, billing, security, or operational reasons.
7. Payments and billing
Payments are processed by third-party payment providers.
We may receive and store payment-related information, such as payment status, transaction ID, invoice details, refund status, purchased traffic amount, and billing history.
We do not store full card numbers, CVV codes, or full payment card credentials.
Payment providers process payment data according to their own privacy policies and security standards.
9. International data transfers
MegaIndex operates internationally. Your data may be processed in countries other than your country of residence.
When data is transferred internationally, we take reasonable steps to protect it according to applicable data protection requirements.
10. Data retention
We keep personal data only for as long as necessary to:
- provide the service;
- maintain user accounts;
- process payments and refunds;
- comply with legal, accounting, and tax obligations;
- resolve disputes;
- prevent fraud and abuse;
- enforce our Terms of Service;
- maintain security and service reliability.
Usage logs, technical logs, and Browser API diagnostics may be retained for a limited period for security, billing, support, and abuse prevention purposes.
We may retain certain business records for longer where required by law.
11. Account deletion
Users may request account deletion by contacting [email protected].
We may retain certain records where required for billing, tax, fraud prevention, legal compliance, dispute resolution, security, or legitimate business purposes.
12. Data security
We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online service can guarantee absolute security. You are responsible for keeping your account credentials secure and for using strong passwords and appropriate access controls.
13. User rights
Depending on your location and applicable law, you may have the right to:
- access your personal data;
- correct inaccurate data;
- request deletion of your data;
- restrict or object to processing;
- request data portability;
- withdraw consent where processing is based on consent;
- lodge a complaint with a data protection authority.
To exercise your rights, contact us at [email protected].
We may need to verify your identity before processing your request.
14. Children’s privacy
MegaIndex is not intended for children.
We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, contact us at [email protected], and we will take appropriate steps to remove such data.
15. Third-party websites
MegaIndex may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before using them.
16. Contact
If you have questions about this Privacy Policy or your personal data, contact us at:
ALTWEB WLL
Office 21, Building 2446, Road 364, Block 203
Muharraq, Bahrain
Email: [email protected]